topic Re: Waiting for broadband hub in Broadband

Waiting for broadband hub

Bobj92 — Thu, 25 Jan 2024 11:14:09 GMT

My broadband is due to be activated tomorrow 26th January and I'm still waiting on my hub being delivered, does anyone have any ideas on why it has not arrived yet?

Re: Waiting for broadband hub

jamesn123 — Thu, 25 Jan 2024 12:30:23 GMT

@Bobj92

It should arrive a couple days before activation. Is there any Royal Mail tracking number in your orders section on the Sky website or app?

Re: Waiting for broadband hub

Bobj92 — Thu, 25 Jan 2024 13:19:26 GMT

No it still says awaiting dispatch but I don't get how because my activation is tomorrow

Re: Waiting for broadband hub

jamesn123 — Thu, 25 Jan 2024 13:25:30 GMT

Hi @Bobj92

I've escalated your post to Sky support. Look out for a message on the forum

Re: Waiting for broadband hub

Addie15 — Thu, 25 Jan 2024 13:46:34 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Bobj92.