topic Sky Engineer with aftermarket router in Broadband

Sky Engineer with aftermarket router

Kramb0 — Thu, 25 Jan 2024 08:13:53 GMT

So my parents internet keeps disconnecting, though wifi connection to router is fine

They have an engineer coming out tomorrow.

Problem is they have an aftermarket router setup so we could have much stronger signal.

Will this be an issue when they come round?

Will they just say it's because of this other router?

Thanks

Re: Sky Engineer with aftermarket router

Chrisee — Thu, 25 Jan 2024 08:23:04 GMT

@Kramb0 Sky permit but do not support third party routers. It is unlikely the engineer will care too much but it would be wise to have the Sky hub available so if they do it can be swapped in.

What is surprising is Sky have booked an engineer at all as normally they refuse to do that unless their diagnostics which require the hub to be connected indicates a fault.

Re: Sky Engineer with aftermarket router

Kramb0 — Thu, 25 Jan 2024 08:36:00 GMT

Thanks for the response.

Will see what happens and yes we still have the Sky router.

Cheers