topic Re: Phone cable and pole in Broadband

Phone cable and pole

Vicky+L. — Wed, 24 Jan 2024 15:26:46 GMT

Hello, the phone cable and pole to my property got damaged in the recent storms. The cable is now dangling low to the ground. I've talked to OpenReach but they say this has to be reported to Sky in the first instance, who will then report it to OpenReach. Does anyone here know who in Sky I should call or report this to?

Re: Phone cable and pole

Daniel0210 — Wed, 24 Jan 2024 15:41:27 GMT

@Vicky+L.

If it's dangerous/hazardous you report it direct to Openreach otherwise just dial 150 from your landline to report it to Sky. See this link

https://www.openreach.com/help-and-support/damage-health-and-safety

Re: Phone cable and pole

Chrisee — Wed, 24 Jan 2024 15:41:50 GMT

@Vicky+L. just call Sky as calls are routed to a customer services agent who should be able to inform Openreach. Dialling 150 on your Sky Talk line gives a free call.

Re: Phone cable and pole

jamesn123 — Thu, 25 Jan 2024 12:04:11 GMT

@Vicky+L.

If its affecting your service e.g. Connection down or going up & down then you report it to Sky.

If its not affecting your service but is a hazard to yourself or others then it should be reported as such on the Openreach website.

Re: Phone cable and pole

Chrissy500 — Fri, 26 Jul 2024 16:05:20 GMT

How can you report it on your landline with no cables to the property? Anyone got an actual phone number to call please? Thanks