topic Re: I cannot access the helpforum.sky.com on my computer or phone when connected to WiFi in Broadband https://helpforum.sky.com/t5/Broadband/I-cannot-access-the-helpforum-sky-com-on-my-computer-or-phone-when-connected-to-WiFi/m-p/4544620#M373336 <P>Hi.&nbsp;</P><P>&nbsp;</P><P>I am using Edge on computer. Have deleted all cache and cookies, makes no difference.&nbsp; Phone using on Chrome and also just gets " page is not working right now"&nbsp; unless WiFi is off and it's no problem</P> Tue, 23 Jan 2024 18:41:11 GMT WilsonG 2024-01-23T18:41:11Z I cannot access the helpforum.sky.com on my computer or phone when connected to WiFi https://helpforum.sky.com/t5/Broadband/I-cannot-access-the-helpforum-sky-com-on-my-computer-or-phone-when-connected-to-WiFi/m-p/4544380#M373302 <P>When posting a question on Google about sky issues it finds answers in the helpforum.sky.com but my computer or phone will not connect to that forum when on WiFi. Its like sky router is blocking connection</P> Tue, 23 Jan 2024 15:09:15 GMT https://helpforum.sky.com/t5/Broadband/I-cannot-access-the-helpforum-sky-com-on-my-computer-or-phone-when-connected-to-WiFi/m-p/4544380#M373302 WilsonG 2024-01-23T15:09:15Z Re: I cannot access the helpforum.sky.com on my computer or phone when connected to WiFi https://helpforum.sky.com/t5/Broadband/I-cannot-access-the-helpforum-sky-com-on-my-computer-or-phone-when-connected-to-WiFi/m-p/4544440#M373308 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3956682">@WilsonG</a>&nbsp; What is the error that you are getting when trying to access the forum on Wi-Fi.</P> Tue, 23 Jan 2024 15:54:44 GMT https://helpforum.sky.com/t5/Broadband/I-cannot-access-the-helpforum-sky-com-on-my-computer-or-phone-when-connected-to-WiFi/m-p/4544440#M373308 Highlinder 2024-01-23T15:54:44Z Re: I cannot access the helpforum.sky.com on my computer or phone when connected to WiFi https://helpforum.sky.com/t5/Broadband/I-cannot-access-the-helpforum-sky-com-on-my-computer-or-phone-when-connected-to-WiFi/m-p/4544461#M373309 <P>Hi Highlinder</P><P>&nbsp;</P><P>It Just says Page is working just now. Been same for a week.. OK on phone with WiFi off..</P> Tue, 23 Jan 2024 16:15:24 GMT https://helpforum.sky.com/t5/Broadband/I-cannot-access-the-helpforum-sky-com-on-my-computer-or-phone-when-connected-to-WiFi/m-p/4544461#M373309 WilsonG 2024-01-23T16:15:24Z Re: I cannot access the helpforum.sky.com on my computer or phone when connected to WiFi https://helpforum.sky.com/t5/Broadband/I-cannot-access-the-helpforum-sky-com-on-my-computer-or-phone-when-connected-to-WiFi/m-p/4544501#M373315 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3956682">@WilsonG</a>&nbsp; Have you tried to delete the browser cache and cookies for the forum and have you tried a different browser?</P> Tue, 23 Jan 2024 16:49:08 GMT https://helpforum.sky.com/t5/Broadband/I-cannot-access-the-helpforum-sky-com-on-my-computer-or-phone-when-connected-to-WiFi/m-p/4544501#M373315 Highlinder 2024-01-23T16:49:08Z Re: I cannot access the helpforum.sky.com on my computer or phone when connected to WiFi https://helpforum.sky.com/t5/Broadband/I-cannot-access-the-helpforum-sky-com-on-my-computer-or-phone-when-connected-to-WiFi/m-p/4544620#M373336 <P>Hi.&nbsp;</P><P>&nbsp;</P><P>I am using Edge on computer. Have deleted all cache and cookies, makes no difference.&nbsp; Phone using on Chrome and also just gets " page is not working right now"&nbsp; unless WiFi is off and it's no problem</P> Tue, 23 Jan 2024 18:41:11 GMT https://helpforum.sky.com/t5/Broadband/I-cannot-access-the-helpforum-sky-com-on-my-computer-or-phone-when-connected-to-WiFi/m-p/4544620#M373336 WilsonG 2024-01-23T18:41:11Z Re: I cannot access the helpforum.sky.com on my computer or phone when connected to WiFi https://helpforum.sky.com/t5/Broadband/I-cannot-access-the-helpforum-sky-com-on-my-computer-or-phone-when-connected-to-WiFi/m-p/4544763#M373358 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3956682">@WilsonG</a>&nbsp;</P> <P>&nbsp;</P> <P>Try either disconnecting the broadband by the router interface or turning off the router for about an hour to obtain a new public IP address, and try again.</P> Tue, 23 Jan 2024 21:47:56 GMT https://helpforum.sky.com/t5/Broadband/I-cannot-access-the-helpforum-sky-com-on-my-computer-or-phone-when-connected-to-WiFi/m-p/4544763#M373358 mae-3 2024-01-23T21:47:56Z Re: I cannot access the helpforum.sky.com on my computer or phone when connected to WiFi https://helpforum.sky.com/t5/Broadband/I-cannot-access-the-helpforum-sky-com-on-my-computer-or-phone-when-connected-to-WiFi/m-p/4546015#M373570 <P>Thanks very much. This sorted it out. Switched all off for an hour, booted up , cleared cookies, cleared cache and all good now. Ta</P> Thu, 25 Jan 2024 11:41:59 GMT https://helpforum.sky.com/t5/Broadband/I-cannot-access-the-helpforum-sky-com-on-my-computer-or-phone-when-connected-to-WiFi/m-p/4546015#M373570 WilsonG 2024-01-25T11:41:59Z