topic Re: Switching to Vodafone in Broadband

Switching to Vodafone

tjtoomey — Tue, 23 Jan 2024 16:24:43 GMT

Hi i am based in Ireland, I am looking to transfer me account to vodafone i have looked on the website it does not have a link to transfer, i have rang numerous times and your dreadful voice service keeps me going around in circles. Can you offer some assistance?

Thank you

Re: Switching to Vodafone

TimmyBGood — Tue, 23 Jan 2024 16:50:28 GMT

@tjtoomey

Typically when both ISPs carry data over the same national network it's the 'gaining' ISP which accepts the order and does the legwork. There won't be an option to transfer on the 'losing' ISP website because that's not really a thing.

Where the gaining ISP is an altnet provider (not on the same national network) then cancellation of the existing service must be done by the customer through the ISP they are leaving.

Re: Switching to Vodafone

GD1 — Tue, 23 Jan 2024 16:45:36 GMT

@tjtoomey You're not talking to Sky, if you are switching broadband to another provider you need to initiate the switch with that provider, Sky can't switch you away.

Re: Switching to Vodafone

tjtoomey — Tue, 23 Jan 2024 16:54:08 GMT

Unfortunately i do have to talk to sky, see below and the yes button is not available on the sky website

Re: Switching to Vodafone

TimmyBGood — Tue, 23 Jan 2024 16:55:17 GMT

@tjtoomey

I believe in RoI you will need to provide Vodafone with your Universal Account Number (UAN) which should be on billing from Sky.

Re: Switching to Vodafone

tjtoomey — Tue, 23 Jan 2024 16:59:18 GMT

Yes that has been provided to Virgin Media, the only hold up is Sky

Re: Switching to Vodafone

Laing1 — Tue, 23 Jan 2024 17:08:57 GMT

@tjtoomey wrote:

Yes that has been provided to Virgin Media, the only hold up is Sky

@tjtoomey You have confused people on here as the answeres you are getting are based on your initial post saying you were moving to Vodaphone when in your last post you state you are moving to Virgin.

Can you confirm who you are moving to as it makes a big difference to the answers you need/get

Re: Switching to Vodafone

TimmyBGood — Tue, 23 Jan 2024 17:23:21 GMT

@tjtoomey

Switching to Virgin necessitates manual cancellation with Sky if you don't want both services at the address. This shouldn't be necessary for Virgin to proceed with the order unless they are doing something very different in RoI to their operation in the UK.

Here, we typically suggest the user keeps the Sky service going until Virgin is live, and vice versa, as that ensures no downtime.

Re: Switching to Vodafone

tjtoomey — Tue, 23 Jan 2024 17:44:36 GMT

Apologies my head was fried, all has been resolved i finally got to speak to someone via a phone.