topic Re: Slow Wi-Fi in Broadband

Slow Wi-Fi

FamilyD — Fri, 19 Jan 2024 18:52:22 GMT

It's been two weeks since I've had decent Wi-Fi. It happens sometimes but only lasts a day or two at most, I've never had to do anything about it but this time it's lasting longer. I've done all the checks and whatever they ask, but nothing makes a difference. On checking broadband it does say there is a problem with the Wi-Fi but then it does more checks and says everything is fine. Also puts speed up as 0.1mb/s. I contacted sky via Messenger but they weren't much help. I can't get in contact with them online, your supposed to be able to book an engineer in the checking system but I've not had that opportunity in any of the times I've run the checker. No phone number is given either, not that I want to phone, it gives me too much anxiety just thinking about it, I've not had good experiences in the past when phoning them. Does anyone have any suggestions as to what I could do to sort my Wi-Fi? Thanks in advance.

Re: Slow Wi-Fi

Highlinder — Fri, 19 Jan 2024 19:56:27 GMT

@FamilyDCould you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Slow Wi-Fi

FamilyD — Sun, 21 Jan 2024 13:38:38 GMT

Statistics System Up Time: 45:22:54 Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN PPPoA 971949 859705 0 18168 204236 45:20:31 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 270621 83956 0 2660 1436 45:20:36 WLAN (5 GHz) Up 1075205 949875 0 616555 34130 45:20:32 Broadband Link Downstream Upstream Connection Speed (Kbps) 230 384 Line Attenuation (dB) 64.5 43.6 Noise Margin (dB) 4.2 8.0 Poll Interval: Seconds (at least 3s): Set

Re: Slow Wi-Fi

cookiemonsteruk — Sun, 21 Jan 2024 13:43:33 GMT

@FamilyD

Could you enter your full postal address below and post the table and notes below after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Slow Wi-Fi

FamilyD — Sun, 21 Jan 2024 14:14:23 GMT

Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Handback Threshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date High Low High Low VDSL Range A (Clean) help 80 74 20 19 68.1 Unavailable Available VDSL Range B (Impacted) help 80 74 20 19 67 Unavailable Available G.fast Range A (Clean) help 330 260.2 50 30.8 234.3 Unavailable Green G.fast Range B (Impacted) help 303 230.5 42.1 21.2 210.6 Unavailable Green Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process FTTP on Demand 330 50 -- Available -- ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability Date WBC ADSL 2+ Up to 3 -- 2 to 6 Available WBC Fixed Rate 1 -- -- Available SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date WBC SOADSL 2+ Up to 3.0 -- 2.0 to 6.0 Available SOADSL Max Up to 2.5 -- 1.5 to 5.0 -- SOADSL Fixed Rate Up to 1 -- -- -- Other Offerings Availability Date VDSL Multicast Available ADSL Multicast Available G.Fast Multicast Available Exchange Product Restrictions Status FTTP Priority Exchange N WLR Withdrawal Y SOADSL Restriction N FTTP is not available. The exchange is not in a current fibre priority programme As a WLR withdrawal exchange, product restrictions apply SOADSL is not restricted at the exchange For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage. For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage. Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises. In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values. If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

Re: Slow Wi-Fi

FamilyD — Sun, 21 Jan 2024 14:46:32 GMT

Please note: the full digits range B are 86 74 twenty nineteen sixty-seven (I was not able to post until was amended).

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Handback
Threshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date High Low High Low VDSL Range A (Clean)

80 74 20 19 68.1 Unavailable Available VDSL Range B (Impacted)

80 74 Unavailable Available G.fast Range A (Clean)

330 260.2 50 30.8 234.3 Unavailable Green G.fast Range B (Impacted)

303 230.5 42.1 21.2 210.6 Unavailable Green

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process FTTP on Demand 330 50 -- Available --

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability Date WBC ADSL 2+ Up to 3 -- 2 to 6 Available WBC Fixed Rate 1 -- -- Available

SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date WBC SOADSL 2+ Up to 3.0 -- 2.0 to 6.0 Available SOADSL Max Up to 2.5 -- 1.5 to 5.0 -- SOADSL Fixed Rate Up to 1 -- -- --

Other Offerings Availability Date VDSL Multicast Available ADSL Multicast Available G.Fast Multicast Available

Exchange Product Restrictions Status FTTP Priority Exchange N WLR Withdrawal Y SOADSL Restriction N

FTTP is not available.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

Thank you for your interest

Re: Slow Wi-Fi

FamilyD — Sun, 21 Jan 2024 15:06:37 GMT

@cookiemonsteruk

i have tried numerous times to post the table. I am told that there is an unacceptable phrase. 3 pairs of digits. I have changed various parts but them, told still unacceptable due to either further pairs of digits not acceptable or some incorrect HTML. I then tried a message to you but was told again not acceptable.

I have not found a suitable way of changing the info.

Still stuck!

Re: Slow Wi-Fi

cookiemonsteruk — Sun, 21 Jan 2024 15:11:25 GMT

@FamilyD

At the top of the table was there any mention of vdsl or further down any mention of wbc fttp.

Your stats do look bad even for sky essentials and furthermore there is no guaranteed minimum download speed.

Re: Slow Wi-Fi

cookiemonsteruk — Mon, 22 Jan 2024 18:17:51 GMT

@FamilyD

Apologies. I must have missed that.

The text indicates 80Mbps is available. This is the fastest available fttc superfast speed and you must be very close to the green roadside cabinet and much more stable than what you have at the minute . I would advise you contact sky to upgrade as this would give you a guarantee

Re: Slow Wi-Fi

FamilyD — Mon, 22 Jan 2024 18:33:04 GMT

Thank you

FamilyD

Re: Slow Wi-Fi

cookiemonsteruk — Mon, 22 Jan 2024 18:36:32 GMT

@FamilyD

And to be honest sky would be reluctant to repair that length of copper cable back to the exchange when they already would have fibre some 300 metres away at the cabinet .

Re: Slow Wi-Fi

cookiemonsteruk — Mon, 22 Jan 2024 18:37:59 GMT

@FamilyD

Contact sky asap as available slots are in high demand

Re: Slow Wi-Fi

FamilyD — Mon, 22 Jan 2024 18:42:44 GMT

Ok.

Thanks

FamilyD