topic Re: Orange light came on today no internet not flashing tried all resets tr in Broadband

Orange light came on today no internet not flashing tried all resets tr

Carolhooper — Fri, 19 Jan 2024 20:08:46 GMT

Orange light on but not flashing tried all resets already

trying to test connection but keeps saying try later

Re: Orange light came on today no internet not flashing tried all resets tr

Chrisee — Sat, 20 Jan 2024 08:30:29 GMT

@Carolhooper if the online test is not telling you of a known fault affecting your line then you need to report the fault so it can be fixed. Unfortunately the error message doesn't tell you thst just that the test can't run as it can't connect to the hub.

I can see that your post has been escalated to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Orange light came on today no internet not flashing tried all resets tr

Mr+Flibbles+86 — Mon, 22 Jan 2024 10:08:46 GMT

We are still looking to help you @Carolhooper. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks