topic NTP Server Caused Disconnect for 10 Hours in Broadband

NTP Server Caused Disconnect for 10 Hours

Mark+Elders — Sun, 21 Jan 2024 10:37:35 GMT

At 21:30 on 20/01/2024 my Sky Broadband 150Mbps dropped and my Sky Hub disconnected. I checked the syslogs on the router this morning and saw that the network came back online at 07:51. What I also noticed was that prior to coming back online the Sky NTP server was returning incorrect date and time (01/01/1970). So it is clear that on this occasion the cause of the network failure between 21:30 yesterday and 07:51 today was caused by Sky's NTP server. I have noticed that other discussions mention the same thing and also that the NTP server defaults to 1970, this this is not a one off and needs to be addressed.

Re: NTP Server Caused Disconnect for 10 Hours

cookiemonsteruk — Sun, 21 Jan 2024 10:42:04 GMT

@Mark+Elders

All boot logs start back to 1970

Could you post a copy of the logs going back to before the time it dropped

Also could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474