https://helpforum.sky.com/t5/Broadband/PON-light-red-how-do-I-get-support/m-p/4541867#M372944 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3954362">@Selwynha</a>&nbsp; You need to call Sky and report this fault.</P> Sat, 20 Jan 2024 18:32:05 GMT Highlinder 2024-01-20T18:32:05Z https://helpforum.sky.com/t5/Broadband/PON-light-red-how-do-I-get-support/m-p/4541694#M372929 <P>PON light red with no guidance on how to get support? Only had Sky for two weeks so not looking good <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P> Sat, 20 Jan 2024 14:36:48 GMT https://helpforum.sky.com/t5/Broadband/PON-light-red-how-do-I-get-support/m-p/4541694#M372929 Selwynha 2024-01-20T14:36:48Z https://helpforum.sky.com/t5/Broadband/PON-light-red-how-do-I-get-support/m-p/4541867#M372944 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3954362">@Selwynha</a>&nbsp; You need to call Sky and report this fault.</P> Sat, 20 Jan 2024 18:32:05 GMT https://helpforum.sky.com/t5/Broadband/PON-light-red-how-do-I-get-support/m-p/4541867#M372944 Highlinder 2024-01-20T18:32:05Z https://helpforum.sky.com/t5/Broadband/PON-light-red-how-do-I-get-support/m-p/4542097#M372983 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3954362">@Selwynha</a>&nbsp;the red PON light means you have lost the optical signal from the exchange so is not a Sky fault and would have happened with any isp using that line. Sky will get Openreach to check the connection after you report it..</P> Sun, 21 Jan 2024 09:01:44 GMT https://helpforum.sky.com/t5/Broadband/PON-light-red-how-do-I-get-support/m-p/4542097#M372983 Chrisee 2024-01-21T09:01:44Z