https://helpforum.sky.com/t5/Broadband/initial-Internet-setup/m-p/4541471#M372899 <P>I have recently joined Sky. I have had a couple of phone calls from someone saying they are from Sky and they are trying to improve my internet. They are asking my to download an app while on the phone with them to do this. How do I know if they are genuine?&nbsp;</P> Sat, 20 Jan 2024 10:07:12 GMT AJC68 2024-01-20T10:07:12Z https://helpforum.sky.com/t5/Broadband/initial-Internet-setup/m-p/4541471#M372899 <P>I have recently joined Sky. I have had a couple of phone calls from someone saying they are from Sky and they are trying to improve my internet. They are asking my to download an app while on the phone with them to do this. How do I know if they are genuine?&nbsp;</P> Sat, 20 Jan 2024 10:07:12 GMT https://helpforum.sky.com/t5/Broadband/initial-Internet-setup/m-p/4541471#M372899 AJC68 2024-01-20T10:07:12Z https://helpforum.sky.com/t5/Broadband/initial-Internet-setup/m-p/4541473#M372900 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3954141">@AJC68</a>&nbsp;</P> <P>&nbsp;</P> <P>Definitely a scam. Sky doesn't need the customer to download apps</P> Sat, 20 Jan 2024 10:14:01 GMT https://helpforum.sky.com/t5/Broadband/initial-Internet-setup/m-p/4541473#M372900 cookiemonsteruk 2024-01-20T10:14:01Z https://helpforum.sky.com/t5/Broadband/initial-Internet-setup/m-p/4541475#M372901 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3954141">@AJC68</a>&nbsp;</P> <P>&nbsp;</P> <P>No, that's a scam.&nbsp; Almost all such unsolicited calls are dubious, and anything involving remote access software absolutely is the start of an attempt to obtain online banking details&nbsp;</P> Sat, 20 Jan 2024 10:15:52 GMT https://helpforum.sky.com/t5/Broadband/initial-Internet-setup/m-p/4541475#M372901 TimmyBGood 2024-01-20T10:15:52Z