topic Re: No connector for fibre optic cable connection in Broadband

No connector for fibre optic cable connection

Alla1 — Thu, 18 Jan 2024 16:55:48 GMT

No connector for fibre optic cable connection

Re: No connector for fibre optic cable connection

Laing1 — Thu, 18 Jan 2024 17:23:02 GMT

@Alla1 wrote:

No connector for fibre optic cable connection

@Alla1 can you expand on your post, ie have you moved into a property and were expectinh an ONT so in what way is there no connector for fibre optic cable

Re: No connector for fibre optic cable connection

Alla1 — Fri, 19 Jan 2024 23:54:31 GMT

The cable is installed in the house, but the previous owners of the house took the optical network terminal with them. As a new Sky user with a modem, I have no place to connect and do not know how to call an engineer

Re: No connector for fibre optic cable connection

Chrisee — Sat, 20 Jan 2024 08:32:40 GMT

@Alla1 Sky need to order a replacement ONT to be fitted. I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: No connector for fibre optic cable connection

Greenfingers001 — Sat, 20 Jan 2024 10:05:46 GMT

Thanks for escalating this. We’ve sent @Alla1 an invite to chat.

Re: No connector for fibre optic cable connection

Mr+Flibbles+86 — Mon, 22 Jan 2024 10:10:00 GMT

We are still looking to help you @Alla1 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks