topic Re: Broadband loosing connection in Broadband

Broadband loosing connection

TheMover — Wed, 17 Jan 2024 14:45:51 GMT

Hi for over a moth now my broadband keeps dropping multiple times a day the middle light on the router goes orange, spoke to someone on phone a few weeks ago they ran tests said everything appears fine and I have run the online test it says the same.

Re: Broadband loosing connection

Chrisee — Wed, 17 Jan 2024 15:13:49 GMT

@TheMover your line looks to have a fault as the noise margin is raised 7.3dB and the connection speed looks to be pegged at 30Mb/s which means the DLM system is trying to stabilise the line. If the connection test in the My Sky app doesnt offer a check by an engineer you need to report the issue to Sky. If you use your Sky Talk line by dialling 150 you may find that both you and the agent will hear a noise on the line.

Alternatively I can see that your post has been escalated to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. If you prefer thst route to calling keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Broadband loosing connection

Mr+Flibbles+86 — Wed, 17 Jan 2024 15:45:07 GMT

Thanks for escalating this. We’ve sent an invite to TheMover to chat.

Re: Broadband loosing connection

Addie15 — Fri, 19 Jan 2024 17:29:34 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.