Broadband breakdown refund mobile data

cath+hirons — Thu, 18 Jan 2024 23:41:48 GMT

Lost WiFi for 4 days and had to use data on mobile - how can I get refund for those days of lost service?

Re: Broadband breakdown refund mobile data

Daniel0210 — Fri, 19 Jan 2024 05:21:01 GMT

@cath+hirons
It isn't your mobile data that will be reimbursed. It's compensation for your broadband. The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.

Re: Broadband breakdown refund mobile data

cath+hirons — Fri, 19 Jan 2024 06:07:26 GMT

Thank you so much @Dan

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Broadband breakdown refund mobile data

Re: Broadband breakdown refund mobile data

Re: Broadband breakdown refund mobile data