topic Re: Legitimate hub update email? in Broadband

Legitimate hub update email?

RSpe — Thu, 18 Jan 2024 19:45:26 GMT

I received an email purporting to be from Sky (see text below - Sorry, this form wouldn't allow cut and paste). I would like to know if this is a legitimate email and that there is indeed a free upgrade programme for old hubs

Hello [my name],

It looks like you're using one of our older Sky Broadband hubs. From March 2025, these hubs will no longer be supported.........

The good news is you can upgrade to a new hub on us

Just log in following the link below before 16 February to order your new Hub 4.

[link box]

Re: Legitimate hub update email?

Highlinder — Thu, 18 Jan 2024 20:19:10 GMT

@RSpe If you are unsure if it came from Sky you can login to your account and check my messages and if it is in my messages then it is legit.

Re: Legitimate hub update email?

RSpe — Thu, 18 Jan 2024 20:42:18 GMT

@Highlinder Many thanks for the prompt response - I thought that this would resolve the matter. However, on going to My Messages, I found only two (from Aug 2022); I've had dozens of emails since then - mainly but not exclusively, about Sky VIP. Am I looking in the wrong place maybe.

Re: Legitimate hub update email?

TimmyBGood — Thu, 18 Jan 2024 21:06:32 GMT

@RSpe

Which Hub model do you actually have?

It's certainly conceivable that Sky would want to get rid of the remaining SR102 models, and Q Hubs (ER110/115) will technically be obsolete once PSTN is switched off at the end of 2025 as they don't support Sky Talk Internet Calls.

Re: Legitimate hub update email?

RSpe — Thu, 18 Jan 2024 21:15:19 GMT

@TimmyBGood hi, it's a SR102.

I take your very good point about the changeover at the end of 2025. What raised my suspicions was the time limitation for the deal. We hear that a scammer may try to hurry an action to get the result they want! Perhaps Sky just wants to get as many swapped out ASAP, rather than having it dragging on right up to switch over.

Re: Legitimate hub update email?

Highlinder — Thu, 18 Jan 2024 21:21:11 GMT

@RSpe If you really want to be sure give Sky a call and they will be best to tell you what is going on.

Re: Legitimate hub update email?

RSpe — Thu, 18 Jan 2024 21:43:52 GMT

@Highlinder thanks again - finding a number to ring is like pushing custard uphill. However, I've found a number that the system will not let me post - suffice to say, it has a zero and three threes, then 759 and what might be the year of 2019

Sorry to drag out the discussion but do you think that this would be a good starting point?

Re: Legitimate hub update email?

GD1 — Thu, 18 Jan 2024 21:56:57 GMT

@RSpe You can call on 150 from a Sky Talk Line or Sky Mobile.

Re: Legitimate hub update email?

RSpe — Thu, 18 Jan 2024 21:58:55 GMT

👍

Re: Legitimate hub update email?

TimmyBGood — Fri, 19 Jan 2024 08:26:22 GMT

@RSpe wrote:

@TimmyBGood hi, it's a SR102.

The 102 is from 2013, so now a decade old, and I'd imagine Sky would be happy not to have to support them.

Perhaps worth noting that is is also effectively a marketing programme, as typically you'd need to enter a new minimum term to get a new Hub (presumably a 203) and gives Sky an opportunity to upsell to a Max Hub.

Re: Legitimate hub update email?

HS8 — Wed, 21 Feb 2024 16:56:42 GMT

@RSpe Wondering if you did ring, and what, if anything, you found out. TIA