topic Re: No Wi-Fi every morning between 4.39 and 6 am , my sky protect is disconnected also .evwey morni in Broadband

No Wi-Fi every morning between 4.39 and 6 am , my sky protect is disconnected also .evwey morning

Scott_wifi_fix — Thu, 18 Jan 2024 05:28:14 GMT

My sky broadband iwifi is dead every morning . My sky says it is all fine . I got ring of my cordless phone to see if that helped . No but I am up with a toddler from 4/5 every morning and not one device is able to connect and although my sky says everything is working it also shows not one device is connected . Great if I get burgled as my sky protect devices are also unable to connect also my ring . Really getting fed up as I have a Wi-Fi gurantee ..... rubbish

Re: No Wi-Fi every morning between 4.39 and 6 am , my sky protect is disconnected also .evwey morni

Chrisee — Thu, 18 Jan 2024 07:49:15 GMT

@Scott_wifi_fix most commonly the cause of such problems are due to customers having a Sky Q box whose wifi doesn't work while they are in eco standby mode which ends around 5.45am if that applies then switch the Q boxes standby mode to none or active and their wifi hot spots will remain on overnight.

No isp can promise 24/7 connectivity as the network operators have to occasionally take down kit for maintenance which is done in the esrly morning hours. This may happened for a week or so but itvwont happen every night for more than a couple of weeks.

Re: No Wi-Fi every morning between 4.39 and 6 am , my sky protect is disconnected also .evwey morni

TimmyBGood — Thu, 18 Jan 2024 08:13:38 GMT

@Scott_wifi_fix wrote:

Really getting fed up as I have a Wi-Fi gurantee ..... rubbish

The WiFi Guarantee is actually a guarantee of a small refund in the event that a wireless signal doesn't cover the whole of the property.

As @Chrisee indicates, the times you give are indicators of the Q mesh dropping after television hardware goes into a power saving mode.

Re: No Wi-Fi every morning between 4.39 and 6 am , my sky protect is disconnected also .evwey morni

Anonymous — Sun, 13 Oct 2024 06:17:35 GMT

I had the same problem. Have you checked in settings whether your main box is set to Active rather than Eco? To check, go to settings, select setup, then select preferences then change Eco to Active. This problem usually happens in the early hours of the morning. Eco is designed to save you money by switching off the main Skybox.