topic Re: Broadband & ESA discount in Broadband

Broadband & ESA discount

Grant18 — Wed, 17 Jan 2024 18:04:09 GMT

I have Superfast broadband will I be eligible for a discount asI also have just been awarded an Eployment & Support Allowance (ESA) or is it just on the lower speed broadband only.

many thanks

Re: Broadband & ESA discount

Daniel0210 — Wed, 17 Jan 2024 18:12:22 GMT

@Grant18
This link explains the process if you’re eligible for Sky Broadband Basics.
https://www.sky.com/help/articles/sky-social-tariff
The Sky account holder needs to be claiming Universal Credit, Pension Credit, Income Support, Income based Jobseekers Allowance or Income based Employment Support Allowance. These are the only qualifying benefits and in order for Sky to carry out checks with DWP they will need your NI number. The social tariff is for Sky Broadband Superfast 35 with an average download speed of 36Mb/s and the Sky Talk Pay As You Go tariff (ie: all calls are chargeable). It does not offer a discounted Sky Talk plan.
Broadband Basics is only available to customers who already have Sky Broadband and to add the Sky Mobile offer, you’ll need to be taking Sky Broadband Basics, and:
a) Already have Sky Mobile and a 3GB data plan.
b) Or you can add a new 3GB data plan with Sky Mobile.
If you are eligible you’ll need to call Sky to join. There is no equivalent offer for TV. The social tariff lasts 18 months and then reverts to the full cost but if you’re still eligible you will then need to re-apply.

Re: Broadband & ESA discount

TimmyBGood — Wed, 17 Jan 2024 19:34:41 GMT

@Grant18

As @Daniel0210 indicates, the Sky social tariff is a particular product (Superfast 35) rather than a discount on faster services: you'll find this is typical of all ISPs. The scheme is a voluntary one where Government encourages ISPs to have a lower cost basic access product for internet and voice calls: it's not intended to erode their profit on other product lines

Re: Broadband & ESA discount

Grant18 — Thu, 18 Jan 2024 08:58:29 GMT

Thanks guys much appreciated 👍

Re: Broadband & ESA discount

Chrisee — Thu, 18 Jan 2024 09:36:17 GMT

@Grant18 you need to be on Means Tested ESA to qualify for the social tariff not the alternative contributory ESA so check which you are getting.