topic Engineer never turned up in Broadband

Engineer never turned up

Tashaa1 — Mon, 15 Jan 2024 17:33:13 GMT

My engineer never turned up on 2 occasions, and my installation hasn't been rescheduled for last appointment which was for the 5th of January. I'm now being charged for the services that I'm yet to receive I don't understand what I'm doing an need help.

Re: Engineer never turned up

Addie15 — Tue, 16 Jan 2024 08:32:56 GMT

Hi there, @Tashaa1. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Engineer never turned up

Lisa-P1987 — Fri, 19 Jan 2024 09:48:56 GMT

Thanks for chatting to us @Tashaa1 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks