topic WiFi problem in Broadband

WiFi problem

Kcrandall07 — Mon, 15 Jan 2024 13:19:00 GMT

Hi Were having serious issues with our wifi/broadband It is constantly dropping off, this happens practically everyday and multiple times a day. Sometimes it can be off for over 20mins. This is very disruptive and my partner works from home and it is causing serious issues as she keeps loosing very important work!

Re: WiFi problem

cookiemonsteruk — Mon, 15 Jan 2024 13:25:16 GMT

@Kcrandall07

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: WiFi problem

Kcrandall07 — Mon, 15 Jan 2024 13:44:59 GMT

Hello sorry I can't find my hub stats

Re: WiFi problem

Highlinder — Mon, 15 Jan 2024 15:12:21 GMT

@Kcrandall07 Just follow the steps in the link that was posted.