topic Re: broadband below guaranteed speed in Broadband

broadband below guaranteed speed

Sajag — Sun, 14 Jan 2024 17:32:54 GMT

Hi,

I joined sky on 14th December and my broadband has been below the minimum speed guarantee since 16th December I am only getting between 55 and 57mb and my minimum speed gurantee is 60mb.

When i tested it on 14th and 15th i got 65.1 on 14th december and 63.1 on 15th december

I know i can get more and when i used to be wirh plusnet i used to always get between 66 to 68mb. I have had sky engineer come and look at it and he changed the master phone socket. But that has not made a difference at all

I have attached both screenshots the one i tested when i was with plusnet and the one i have now tested with sky

Both times I have tested with a PC connected directly to the router with ethernet cable,

Sky's service checker reports no issues.

What options do I have to try and resolve the issue?as i know my line suppport more speed but sky engineer was not helpful he just kept saying this is the maximum your line supports. I also showed him the speedtest from plusnet.

Re: broadband below guaranteed speed

GD1 — Sun, 14 Jan 2024 17:47:48 GMT

@Sajag Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Re: broadband below guaranteed speed

Sajag — Sun, 14 Jan 2024 17:59:56 GMT

Thankyou for your help. Please find my router stats

Re: broadband below guaranteed speed

GD1 — Sun, 14 Jan 2024 18:07:00 GMT

@Sajag You are getting the speed quoted as per the router stats.

Re: broadband below guaranteed speed

Sajag — Sun, 14 Jan 2024 18:17:23 GMT

I am so sorry i maybe i am getting wrong but when i check the speed using sky service checker i am getting 58.5mb only see screenshot similar to what I get when I have tested with a PC connected directly to the router with ethernet cable

Re: broadband below guaranteed speed

jamesn123 — Tue, 16 Jan 2024 10:57:30 GMT

@Sajag

If the Sky checker is showing that then you have grounds to claim money back as you are under the minimum or you can be released from contract.