topic Re: Broadband speed checker in Broadband

Broadband speed checker

Paddy57 — Mon, 08 Jan 2024 14:04:53 GMT

My boardband speed checker never works. I logon to MySky, click on the Broadband Checker button. Nothing.

It ha s been like this every since I moved to Sky broadband 3 months ago.

I was going to give up on this post as it took soooo long to load

Many Thanks

Re: Broadband speed checker

Chrisee — Mon, 08 Jan 2024 15:22:52 GMT

@Paddy57 if the connection test in the My Sky app isnt working you msy need Sky to find out why. It can be linked to the id you are using when signing in not being properly linked to your broadband account.

I can see that your post has been escalated to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Broadband speed checker- Nothing works not even replying to this post

Paddy57 — Sun, 14 Jan 2024 16:04:11 GMT

Something has just popped up in the text box. It took so long I thought it was not working!!!!

Thank you for your help, however the Broadband Speed Checker still does no respond......unless I need to give it 5 minutes to respond, like this text box?

Ho hum

Patricia

Re: Broadband speed checker

Paddy57 — Sun, 14 Jan 2024 16:13:17 GMT

Getting the hang of this:

Press reply.......wait 5 minutes for text box to appear.....proceed

In trying Broadband Speed Checker I do get a response, see below

Sorry, that didn't work

Service Checker isn't available right now. Please try again later or visit http://www.sky.com/help

Unfortunately 'help' isn't much......help?

Many Thanks

Patricia

Re: Broadband speed checker

Patricia73 — Wed, 15 Apr 2026 11:17:50 GMT

Slow internet

Re: Broadband speed checker

Daniel0210 — Wed, 15 Apr 2026 11:24:04 GMT

@Patricia73

If the broadband has become slow see this link

https://www.sky.com/help/articles/broadband-diagnostic-start