topic Broadband shield not available in Broadband

Broadband shield not available

phall_78 — Sun, 14 Jan 2024 10:55:29 GMT

Hi,

My Broadband Sheild is greyout under Broadband and Talk Settings. It says 'Come back when your sky broadbands been activated'. I've been using broadband for over 2 years. Internet Security and Talk sheild are still working propperly. Any idea?

Thanks

Re: Broadband shield not available

Highlinder — Sun, 14 Jan 2024 13:07:10 GMT

@phall_78 If this is as you said it is greyed out to you then best to give Sky a call and report this so that they can looking into your account to see what the issue could be.

Re: Broadband shield not available

k.mitch — Fri, 19 Jan 2024 10:57:02 GMT

Mine is exactly the same and I've been with Sky 19yrs. After an hr and 40min I gave up on the phone. Had one woman accusing me of arguing, one guy had me turning router on and off repeatedly and then another guy who also wanted me to go through steps of router reset and everything that the previous 2 staff had done. Told Sky it's their problem and not my equipment.

Re: Broadband shield not available

Rookey007 — Tue, 22 Oct 2024 09:53:27 GMT

Did this get sorted as i am having the same issue now

Re: Broadband shield not available

phall_78 — Tue, 22 Oct 2024 09:56:08 GMT

HI, I was given a workaround. When I download the sky app on my phone I can activate broadband sheild from there.

Re: Broadband shield not available

Rookey007 — Tue, 22 Oct 2024 09:57:13 GMT

Bit silly isnt it why have all thse opetions on website