https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535934#M372020 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3949277">@Leonken</a>&nbsp;wrote:<BR /> <P>&nbsp;How do we go about compensation for paying for services &nbsp;non rendered?</P> <HR /></BLOCKQUOTE> <P>There won't be any compensation for a few hours of outage.&nbsp; Given the centralised nature of the UK terrestrial broadband network an exchange incident is pretty much bound to affect a significant number of users in the area, and without failover to cellular there's no alternative data route from individual addresses for ISPs to use.</P> <P>&nbsp;</P> <P>Where households consider internet access to be vital, they need to choose an ISP which offers such failover (inevitably at higher monthly cost) or have their own cellular data router available.</P> Sun, 14 Jan 2024 10:45:10 GMT TimmyBGood 2024-01-14T10:45:10Z https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535537#M371944 Burton on Trent no internet service, all steps followed anyone else on the area having this issue? Testing service says nothing wrong, hub shows different! <span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span> Sat, 13 Jan 2024 19:04:55 GMT https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535537#M371944 loopybridge 2024-01-13T19:04:55Z https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535544#M371945 <P>Same issue here, done the diagnostic, but the middle light on the router is just orange? X</P> Sat, 13 Jan 2024 19:07:21 GMT https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535544#M371945 CrazyCatLady-93 2024-01-13T19:07:21Z https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535547#M371946 <P>Nothing in Ashby either! My Sky mobile network doesn't work either. Sky says no issues in the area but I don't think that's true.</P> Sat, 13 Jan 2024 19:10:16 GMT https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535547#M371946 Miki+B 2024-01-13T19:10:16Z https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535552#M371948 <P>Same! I live in Drakelow...must be a wider issue with it all.&nbsp;</P> Sat, 13 Jan 2024 19:14:44 GMT https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535552#M371948 Rose141 2024-01-13T19:14:44Z https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535559#M371950 <P>Nothing for us in Ashby either!</P> Sat, 13 Jan 2024 19:18:36 GMT https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535559#M371950 Sam1112 2024-01-13T19:18:36Z https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535568#M371951 <P>Nothing in Swad. On My Sky it says this kind of outage usually takes a couple of days to fix.</P> Sat, 13 Jan 2024 19:23:49 GMT https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535568#M371951 Nezbit1 2024-01-13T19:23:49Z https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535572#M371952 <P>Nothing for us in Branston either!</P> Sat, 13 Jan 2024 19:26:19 GMT https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535572#M371952 Jdog95 2024-01-13T19:26:19Z https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535576#M371953 <P>Same here in bretby, 4g on phone is struggling to connect, router has orange lights</P> Sat, 13 Jan 2024 19:28:18 GMT https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535576#M371953 Parm71 2024-01-13T19:28:18Z https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535579#M371954 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3949073">@Parm71</a> my 5g has gone down the drain.. assume it's all the sudden mobile bandwidth being used lol</P> Sat, 13 Jan 2024 19:31:40 GMT https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535579#M371954 Jdog95 2024-01-13T19:31:40Z https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535582#M371955 <P>Apparently there is a fire at the main exchange near Masseys on Swad Road Woodville. Earliest we can expect it back on is midnight. Don't know how much truth in any of that</P> Sat, 13 Jan 2024 19:35:04 GMT https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535582#M371955 Nezbit1 2024-01-13T19:35:04Z https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535587#M371956 <P>Same here in Stapenhill, followed all the tests, initially said no issues in the area, now shows an issue <span class="lia-unicode-emoji" title=":slightly_frowning_face:">🙁</span></P> Sat, 13 Jan 2024 19:38:47 GMT https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535587#M371956 Howard83 2024-01-13T19:38:47Z https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535588#M371957 <P>Same here in Burton no sky broadband Middle light is orange&nbsp;</P> Sat, 13 Jan 2024 19:39:04 GMT https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535588#M371957 Darrenbtain1969 2024-01-13T19:39:04Z https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535591#M371958 <P>No Internet in Branston Road either&nbsp;</P> Sat, 13 Jan 2024 19:40:52 GMT https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535591#M371958 SMK786 2024-01-13T19:40:52Z https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535596#M371959 <P>Same in Ibstock, middle light orange, done the usual to reset, still nothing, checked online, says no issues&nbsp;</P> Sat, 13 Jan 2024 19:45:15 GMT https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535596#M371959 Nicki99 2024-01-13T19:45:15Z https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535604#M371960 <P>Burton upon trent de15</P><P>&nbsp;</P><P>Internet not working. Exactly the same as others the sky checker says its OK. Failed around 6:15 m</P> Sat, 13 Jan 2024 19:56:58 GMT https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535604#M371960 Peterstrett 2024-01-13T19:56:58Z https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535605#M371961 <P>Apparently bt sorting been a fire somwere in Swadlincote and affected surrounding area tutbury etc&nbsp;</P> Sat, 13 Jan 2024 19:57:44 GMT https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535605#M371961 chicken30 2024-01-13T19:57:44Z https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535611#M371963 <P>Yes - there's a fire at the exchange in Swadlincote. Fire brigade and engineers onsite now apparently trying to get it under control.&nbsp;</P> Sat, 13 Jan 2024 20:11:40 GMT https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535611#M371963 Kuroneko 2024-01-13T20:11:40Z https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535617#M371966 <P>Still no internet at 20.16.&nbsp; I called Sky who reported an outage in the Burton and surrounding area.</P> Sat, 13 Jan 2024 20:17:35 GMT https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535617#M371966 AhmedRashid24 2024-01-13T20:17:35Z https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535639#M371970 <P>No service in Stretton , Burton on Trent. Seems to be the same issue as everyone else. Fire in Swad.&nbsp;</P> Sat, 13 Jan 2024 20:33:31 GMT https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535639#M371970 jrh2254 2024-01-13T20:33:31Z https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535653#M371971 <P>Rang sky sed there's a outrage in my area burton...and as its weekend could be Tuesday till working again</P> Sat, 13 Jan 2024 20:50:39 GMT https://helpforum.sky.com/t5/Broadband/No-internet-service/m-p/4535653#M371971 Avfc1 2024-01-13T20:50:39Z