topic Re: Horrendous WiFi in Broadband

Horrendous WiFi

Michelle89 — Sat, 13 Jan 2024 01:41:06 GMT

I have been with sky for years and my wifi is horrendous. I have had calls 5 times trying to fix this and it lasts about an hour then no connection. I have done all the same generic tests you always tell me to do and yet nothing works. We are constantly using our 4g and cannot watch most things on tv as the wifi always cuts off. It lasts about 5 mins then it's off again. Kids trying to go their uni work on their laptop yet the wifi is awful and nothing helps.
really fed up with this as it's been going on for months and I paid an upgrade for faster speed and it's worse

Re: Horrendous WiFi

Chrisee — Sat, 13 Jan 2024 07:04:48 GMT

@Michelle89 so thst forum members can help please post your Sky hubs stats and a speddtest result run on your main device. See Find your Sky Broadband router statistics

Re: Horrendous WiFi

Michelle89 — Sat, 13 Jan 2024 19:59:05 GMT

System Up Time: 533:46:40

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN PPPoA 11680285 18149620 0 224597 6300552 22:27:01 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 19559475 8377391 466 612 0 533:44:36 WLAN (5 GHz) Up 409753385 227567437 3891 0 0 533:44:22

Broadband Link Downstream Upstream Connection Speed (Kbps) 20834 1265 Line Attenuation (dB) 22.0 13.6 Noise Margin (dB) 3.2 6.8

Poll Interval:

Seconds (at least 3s):