topic Re: Internet not working voice light orange in Broadband

Internet not working voice light orange

Teejay24 — Fri, 12 Jan 2024 09:52:55 GMT

My connection was fine and it just suddenly went off, my power light is green, internet light is off completely, next light along is green then the voice light is orange. This is happening far too often!! I've tested my broadband multiple times and it says it's all working fine, but it's not! I have gone through the troubleshooting guide 3 times and nothing is changing. No blinking lights or anything. They've been stuck like that after each reset!

Re: Internet not working voice light orange

Addie15 — Fri, 12 Jan 2024 11:45:19 GMT

Hi there, @Teejay24. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet not working voice light orange

Lisa-P1987 — Sun, 14 Jan 2024 11:14:26 GMT

We are still looking to help you @Teejay24 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks