topic Do I need by to set up internet socket in Broadband

Do I need by to set up internet socket

MegGriff — Thu, 11 Jan 2024 19:02:41 GMT

Do I need bt need to set up internet line before connecting sky broadband? If so how do I do this?

Re: Do I need by to set up internet socket

Highlinder — Fri, 12 Jan 2024 15:33:59 GMT

@MegGriff Do you have a phone line already coming to the property?

Re: Do I need by to set up internet socket

TimmyBGood — Fri, 12 Jan 2024 16:00:07 GMT

@MegGriff

Any such work is by Openreach, not BT. While Openreach Ltd is a division of BT Group, they are required to be operationally independent, and referring to 'BT' in this context does risk confusing things.

If there's not already a copper circuit or optical cable at the address, or where the copper is due to be replaced by optical, scheduling Openreach to do the work is something the ISP books when it receives a customer order for broadband.

Re: Do I need by to set up internet socket

MegGriff — Fri, 12 Jan 2024 18:15:20 GMT

Thank you so

much for your help! Open reach are coming out to set up a fixed line shortly.