topic Re: Internet not working in Broadband

Internet not working

Alikanso — Thu, 11 Jan 2024 00:42:22 GMT

My internet connection not working I turn off the router and turn on it and it's still not working I plug the internet lan lan from wall and router than plug it and it's still not working.
any advise please?

Re: Internet not working

Daniel0210 — Thu, 11 Jan 2024 05:53:16 GMT

@Alikanso

If this has started at the time you posted, it could be that maintenance is taking place. Maintenance occurs overnight to cause as little disruption as possible when most subscribers are asleep.

Re: Internet not working

IK — Thu, 11 Jan 2024 07:07:38 GMT

There is still a problem this morning, as there was yesterday evening. The middle light on the router is either off or flashing orange, even after resetting the router

Re: Internet not working

Chrisee — Thu, 11 Jan 2024 07:57:34 GMT

@IK if the connection is still down run the connection test in the My Sky app overca mobile connection as that will tell you if there is a known fault affecting your line. If it doesnt show one call Sky to report the fault so they can get it fixed for you.

Re: Internet not working

Alikanso — Thu, 11 Jan 2024 15:05:50 GMT

Thanks of your answers I solve the problem I press the rest button on the router after internet back to work .

thanks a lot