topic Re: Broadband down in Broadband

Broadband down in Limerick area

BPR1 — Fri, 12 Jan 2024 11:07:00 GMT

Anyone having issues with Sky broadband in Limerick

Moderator note: Changed title to reflect topic more.

Re: Broadband down

Kieran74 — Tue, 09 Jan 2024 22:07:38 GMT

Broadband down in Limerick

Re: Broadband down

Audrey1234 — Tue, 09 Jan 2024 22:23:59 GMT

Broadband down? Gone at least 2 hours in Limerick

Re: Broadband down

Eoin_D — Tue, 09 Jan 2024 22:28:18 GMT

Likewise have had it down for the last two hours in Limerick. Have done the usual diagnostics, of course, no change. Is there an official status page where we can expect updates on this from Sky, if it's not back tomorrow morning?

Re: Broadband down

Morph24 — Tue, 09 Jan 2024 22:30:07 GMT

My broadband is down amber light for the internet icon is still on can anyone shed some light on what's going on with the broadband please.,Thanks.

Re: Broadband down

Skeptically — Tue, 09 Jan 2024 22:31:42 GMT

Same here, down 2+ hours in Limerick

out Re: Broadband down

blimerick — Tue, 09 Jan 2024 23:00:17 GMT

Yep has been down since around 9pm out in Castletroy.
Help section just directs to call phone support but they're not available until the morning.

Re: Broadband down

Skeptically — Tue, 09 Jan 2024 23:05:29 GMT

I guess I've no option but to book and pay for hotdesking tomorrow. Can't really depend on this getting sorted.

Re: Broadband down

LeoMarc — Tue, 09 Jan 2024 23:12:20 GMT

Yes- Internet down for the last couple of hours...

Re: Broadband down

Morph24 — Tue, 09 Jan 2024 23:35:57 GMT

There's no official support from sky no technical team sending emails out to any customers that there's a fault on the line and ya wonder why people are disconnecting from sky, people work from home need the broadband working, alot of people are very annoyed with this, needs to get sorted fast we are paying for this service monthly.

Re: Broadband down

blakie27 — Tue, 09 Jan 2024 23:49:06 GMT

Internet down here in limerick also. Disappointed no update as to when it will be back in operation for those working from home tomorrow

Re: Broadband down

JJR2 — Wed, 10 Jan 2024 07:18:03 GMT

Internet down in Limerick is this being looked at to fix and is there an estimated time. This has been down since around 9 yesterday evening and there should be some ETA from Sky by now.

Re: Broadband down

Daniel0210 — Wed, 10 Jan 2024 07:32:15 GMT

For those posting for the first time, we are fellow customers on here trying to help other customers. You aren’t talking to Sky Customer Services.

If the Broadband is still out this morning it may be worth contacting Sky Ireland and reporting the issue. As Sky Broadband is a domestic service no priority is given for customers wfh.

Broadband not working in Limerick

FQ1 — Wed, 10 Jan 2024 08:38:41 GMT

Broadband not working in Limerick since last night

Re: Broadband down

GinoCork — Wed, 10 Jan 2024 09:15:24 GMT

Still down, any word on when it will be restored?

Re: Broadband down

CQwaiting — Wed, 10 Jan 2024 09:19:11 GMT

Got thru to the help centre, said it is a major break in the fibre network affecting the area and he didn't know how long it would be down for but they are working on it

Re: Broadband down

Norm3 — Wed, 10 Jan 2024 09:25:54 GMT

Hi,

I'm in Limerick also with no BB since approx. 3.30pm yesterday. Would anybody have a number to report the fault to. The usual numbers don't seem to be working. Thanks.

Re: Broadband down

MaryM1 — Wed, 10 Jan 2024 09:41:44 GMT

Yes, broadband not working since yesterday evening (Jan 9th)

Re: Broadband down

TimmyBGood — Wed, 10 Jan 2024 09:59:43 GMT

https://www.limerickleader.ie/news/home/1391161/thousands-without-internet-in-limerick-as-issues-reported-with-major-provider.html

https://www.live95fm.ie/news/live95-news/thousands-of-limerick-customers-affected-by-sky-broadband-problem/

Re: Broadband not working in Limerick

Daniel0210 — Wed, 10 Jan 2024 10:24:25 GMT

@FQ1

I have moved your post into a thread already discussing this. It appears that it's an outage that Sky (and perhaps other isp's) are aware of and the relevant repairs are in hand.