topic Broadband not working in Broadband

Broadband not working

Dragon1970 — Tue, 09 Jan 2024 19:55:55 GMT

My sky broadband has been down for 5 days now, we moved from eir as we were told sky was better, but in 10 years with eir we were only ever down a max 5 hours.

i need broadband for work and have lost 100's of pounds in lost revenue.

my app keeps saying engineer date to be confirmed. It is unacceptable. Please can someone sort asap

Re: Broadband not working

Daniel0210 — Tue, 09 Jan 2024 20:05:08 GMT

@Dragon1970
We are customers on here trying to help other customers. You aren’t talking to Sky Customer Services.

Working from home or operating a business has no influence over fix times as Sky Broadband is a domestic service.

If you want an update you'll need to call Sky Ireland tomorrow.

Re: Broadband not working

JK241 — Fri, 26 Jan 2024 12:27:25 GMT

I signed up for Sky Broadband and the install was completed and setup was fine. But then the wifi kept dropping in and out. When I ran speedcheck on my phone it showed 500mbs, but my TV, Alexa, Netflix, etc wouldn't work - consistently kept dropping and telling me there's a problem with your Internet. Contacted Sky - spent over an hour on the phone on 3 different occasions with customer service who kept telling me it 'looked fine from their end'. They refused to send out an engineer and kept going over the same troubleshooting every time. Even the Sky website was telling me i netted to contact Sky hrvatska there was s problem, but they kept telling me 'there is no problem on our end'. Eventually I had enough and canceled within the cooling off period - I then signed up to Eir and when the Hub arrived I just set it up and everything was perfect. No issues whatsoever.

My thought is that the Sky Hub was the problem , and I've read different posts about similar issues for people with inconsistent connections. Eir had no problems, slightly more expensive (extra €7 per month) but zero hassle. I won't be trying Sky again.