topic Broadband Shield Error in Broadband

Broadband Shield Error

CK123 — Mon, 08 Jan 2024 23:53:12 GMT

Whenever I try to access Broadband Shield I get an error message. This has been the situation for several months. Is this a common fault and how do you resolve i?

Re: Broadband Shield Error

Chrisee — Tue, 09 Jan 2024 08:10:53 GMT

@CK123 this seems a common issue but I can see that your post has been escalated to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Broadband Shield Error

Addie15 — Tue, 09 Jan 2024 09:41:46 GMT

Hi there, @CK123. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband Shield Error

Addie15 — Thu, 11 Jan 2024 11:31:05 GMT

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.