topic No Internet in Chichester area in Broadband

No Internet in Chichester area

Phin — Tue, 09 Jan 2024 08:22:02 GMT

My Sky box is showing both the Power & Wifi light as green, but the internet as orange. I have tried everything the app has told me to do, yet it won't work:

power off, check cables etc.

Reset on box

any ideas?

Moderator note: Changed title to reflect topic better.

Re: No Internet

Kellie530 — Sun, 07 Jan 2024 10:25:27 GMT

Same here unfortunately in Chichester, I think there must be an outage.

Re: No Internet

TomSampson97 — Sun, 07 Jan 2024 10:32:00 GMT

Also in Chichester and getting nothing, only joined on the 4th, very disappointed ☹️

Re: No Internet

Sarahandco — Sun, 07 Jan 2024 10:44:36 GMT

Same issues in Tangmere. We've been with Sky 8 years and this has only ever happened a couple of times. There's flooding around here so could be that!

Re: No Internet

AdamK82 — Sun, 07 Jan 2024 11:55:11 GMT

Ours has been down all morning in the North Mundham area of Chichester, PO20. Hopefully they fix it soon. Did notice the speed flagging a bit last night as well, so guessing it's connected.

Re: No Internet

Robert+in+Sussex — Sun, 07 Jan 2024 13:56:45 GMT

Reporting similar outage west of Chichester (PO18 area)

Re: No Internet

Highlinder — Sun, 07 Jan 2024 15:49:43 GMT

@Phin& @Robert+in+Sussex & @AdamK82 & @Sarahandco & @TomSampson97

Can you all please check the services checker using the link below.

https://www.sky.com/help/servicestatus#/uk/issues

Can you alll also run a broadband test as this might also give you more information.

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: No Internet

Ruu — Sun, 07 Jan 2024 16:17:49 GMT

No internet in Hertfordshire since Friday afternoon. Apparently it's an external issue that outreach need to fix, but no workmen today or yesterday.
sky called to say internet back on today around 2pm but now it's gone off again!!

sky say open reach closed the fault today but sky have just re opened it, another 48 hrs with no internet. So frustrating 😞

Re: No Internet

Nicole38 — Tue, 09 Jan 2024 00:55:19 GMT

Power light is green internet is on the wifi light os green the voice one isnt on ive done everything the app is telling me to do still no internet

Clacton on sea

Re: No Internet

Chrisee — Tue, 09 Jan 2024 08:09:49 GMT

@Nicole38 faults after midnight are often due to maintenance if that applies to your line your service should be baxk this morning if not follow the advice posted above.

Re: No Internet in Chichester area

Ney02 — Tue, 09 Jan 2024 10:18:58 GMT

As I posted on another thread. Seems Sky broadband went down in parts of the country late last night but it seems to be working again for me this morning.

Im in Scotland Dunfermline area.