topic Compensation in Broadband

Compensation

Megan+22 — Sat, 06 Jan 2024 17:29:43 GMT

I had problems with my broadband since the early to mid December as the openreach man confirmed this, the problem is now fixed but I would like compensation for sky bill as my broadband did not work properly as it states in my contract I also pay for a boaster which obviously did not work either.

Re: Compensation

Daniel0210 — Sat, 06 Jan 2024 17:51:03 GMT

@Megan+22
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.

Re: Compensation

TimmyBGood — Sun, 07 Jan 2024 10:48:25 GMT

@Megan+22 wrote:

I also pay for a boaster which obviously did not work either.

'Broadband Boost' is not itself a 'booster' and the Ofcom compensation scheme does not cover subscription add-ons.