topic Re: The is a problem with the home setup for devices in Broadband

The is a problem with the home setup for devices

Ollie2507 — Sat, 06 Jan 2024 08:39:13 GMT

We had an engineer visit yesterday, provided 2 new sky Q mini boxes. All looked fine - but from last night having major issues. Devices not connecting. Check has been run & it is saying there is a problem with the home setup

Re: The is a problem with the home setup for devices

Chrisee — Sat, 06 Jan 2024 09:12:54 GMT

@Ollie2507 I would suggest getting Sky to send the engineer back as the addition of Sky Q minis should have improved the wifi rather than the opposite as the boxes act as wifi extenders with Sky broadband. If however you have a different isp you could have interference between the Sky wifi signals and the signal from your router.

I can see that your post has been escalated to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: The is a problem with the home setup for devices

Lisa-P1987 — Sat, 06 Jan 2024 11:00:29 GMT

Hi there @Ollie2507 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: The is a problem with the home setup for devices

Lisa-P1987 — Mon, 08 Jan 2024 10:15:20 GMT

We are still looking to help you @Ollie2507 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: The is a problem with the home setup for devices

jamesn123 — Tue, 09 Jan 2024 11:07:33 GMT

@Ollie2507

Adding 2 new mini boxes could cause major WiFi issues if they are not connecting properly e.g. on the edge of the range of your Sky hub. If you unplug them does your WiFi return to how it was before?