topic Re: No WiFi in Broadband

No WiFi

Martin38 — Sat, 06 Jan 2024 01:12:25 GMT

I reset my hub and now it's only showing 2 green lights, one on power and one on WiFi how can I get it back working? Thanks

Re: No WiFi

cookiemonsteruk — Sat, 06 Jan 2024 01:47:43 GMT

@Martin38

If not working by the morning post back here for escalation or Contact sky on 150 from your sky landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

Re: No WiFi

cookiemonsteruk — Sat, 06 Jan 2024 01:49:42 GMT

@Martin38

P.S. i notice its already been escalated

This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or red and blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: No WiFi

Lisa-P1987 — Sat, 06 Jan 2024 10:59:19 GMT

Thanks for escalating this. We’ve sent @Martin38 an invite to chat.

Re: No WiFi

Lisa-P1987 — Mon, 08 Jan 2024 10:13:08 GMT

We are still looking to help you @Martin38 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks