https://helpforum.sky.com/t5/Broadband/Broadband-connection-constantly-dropping/m-p/4528552#M370984 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3423874">@jjcarr93</a>&nbsp;</P> <P>What did the Openreach engineer do exactly because your router is showing a major line fault which Openreach should have picked up in the tests.&nbsp;</P> Fri, 05 Jan 2024 19:46:47 GMT jamesn123 2024-01-05T19:46:47Z https://helpforum.sky.com/t5/Broadband/Broadband-connection-constantly-dropping/m-p/4528546#M370980 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1395.png" style="width: 1284px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/96319i65FD73A0FBA70E6C/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1395.png" alt="IMG_1395.png" /></span></P><P> Our broadband connection keeps dropping and reconnecting. I have had someone from open reach come and look, and been supplied with a new router and the issue is the same. I've attached some stats while the connection was active. Any help would be appreciated.</P> Fri, 05 Jan 2024 19:41:47 GMT https://helpforum.sky.com/t5/Broadband/Broadband-connection-constantly-dropping/m-p/4528546#M370980 jjcarr93 2024-01-05T19:41:47Z https://helpforum.sky.com/t5/Broadband/Broadband-connection-constantly-dropping/m-p/4528552#M370984 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3423874">@jjcarr93</a>&nbsp;</P> <P>What did the Openreach engineer do exactly because your router is showing a major line fault which Openreach should have picked up in the tests.&nbsp;</P> Fri, 05 Jan 2024 19:46:47 GMT https://helpforum.sky.com/t5/Broadband/Broadband-connection-constantly-dropping/m-p/4528552#M370984 jamesn123 2024-01-05T19:46:47Z https://helpforum.sky.com/t5/Broadband/Broadband-connection-constantly-dropping/m-p/4528575#M370986 <P>He mentioned there was a frayed cable which he repaired. Other than that he said the line was working fine. I guess I will book them to make another visit...</P> Fri, 05 Jan 2024 20:27:41 GMT https://helpforum.sky.com/t5/Broadband/Broadband-connection-constantly-dropping/m-p/4528575#M370986 jjcarr93 2024-01-05T20:27:41Z https://helpforum.sky.com/t5/Broadband/Broadband-connection-constantly-dropping/m-p/4529566#M371131 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2795380">@jamesn123</a>&nbsp;our broadband connection seems to have stabilised before our engineer visit tomorrow. Can you still see a line fault on our stats?&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1413.png" style="width: 1284px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/96344i097DAF84F3D1239F/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1413.png" alt="IMG_1413.png" /></span></P> Sun, 07 Jan 2024 09:57:40 GMT https://helpforum.sky.com/t5/Broadband/Broadband-connection-constantly-dropping/m-p/4529566#M371131 jjcarr93 2024-01-07T09:57:40Z https://helpforum.sky.com/t5/Broadband/Broadband-connection-constantly-dropping/m-p/4531362#M371378 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3423874">@jjcarr93</a>&nbsp;</P> <P>Its much better but still showing a minor fault.</P> <P>What did the engineer say yesterday?</P> Tue, 09 Jan 2024 10:20:03 GMT https://helpforum.sky.com/t5/Broadband/Broadband-connection-constantly-dropping/m-p/4531362#M371378 jamesn123 2024-01-09T10:20:03Z