topic Re: Weak signal/drop outs . in Broadband

Weak signal/drop outs .

Geordiejim — Fri, 05 Jan 2024 12:19:44 GMT

Had engineer kut yesterday . Said system seems working OK. Tv, broadband, phones . But still getting problem on my sky app showing something not right ?

Engineer said only getting 27b

But minimum expected is 29.9!!!!

Then go onto sky checker that says looks OK. So when you ring say there's nowt they can do ?

From beginning of December recieved texts saying there's a problem .

Then mid December got e mail saying u able to rectify. Hence I can leave sky with no penalty. Or claim on their guarantee for failure to supply well online trying to claim is a nightmare , keep going round in circles getting g no where . Obviously they do t want to pay anything ?? Suggestions ???

Re: Weak signal/drop outs .

Chrisee — Fri, 05 Jan 2024 12:36:59 GMT

@Geordiejim we are seeing more and more reports of customers in your position. Sky buy connections using the Openreach phone network. Each line is assigned a minimum handback speed which Openreach are responsible to meet however to achieve these speeds may require spending a significant amount of money. Openreach are moving their whole network to fibre so have reduced what they will spend on copper lines so where this happens your ISP has to offer to release you from your contract..

While Sky will release you from your contract switching to another isp using the same line will give the same speed in practice. So your choice to getva faster connection is to find if a service like Virgin Media that uses a different network is available in your road or switch to a mobile broadband service.

Hopevthat clarifies things for you.

Re: Weak signal/drop outs .

Geordiejim — Fri, 05 Jan 2024 15:27:52 GMT

That's clear . Switch or wait for sky to roll it out .

But what about the issue of compensation?? On the app or online both go round in circles , so how can you actually get compensation??

Re: Weak signal/drop outs .

JimM1 — Fri, 05 Jan 2024 19:22:48 GMT

@Geordiejim

If you look at your billing online, you will see if any compensation has been applied, you can look at old, now and future billing when you log into your account.

May answer your question.