topic Broadband drops off continuously during night in Broadband

Broadband drops off continuously during night

love+to+read — Fri, 05 Jan 2024 19:02:04 GMT

My router has to be reset every night. All the lights are fine but no devices can connect to Wi-Fi.

why does it continually drop off and any solutions please?

Re: Broadband drops off continuously during night

Highlinder — Fri, 05 Jan 2024 19:34:24 GMT

@love+to+read Do you have to reset the router in order to get the internet to work again?

Re: Broadband drops off continuously during night

love+to+read — Fri, 05 Jan 2024 20:39:08 GMT

Yes every time

Re: Broadband drops off continuously during night

Highlinder — Fri, 05 Jan 2024 20:43:33 GMT

@love+to+read Could you before you reset look at the lights on the router and tell us what colour they are. Also could you run a broadband test, this way if there is a fault might be possible to book an engineer to get this looked into what is going on.

Do you have Sky Q also?

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Broadband drops off continuously during night

love+to+read — Fri, 05 Jan 2024 21:18:50 GMT

The lights are always all white - as they are all day - I just have no Wi-Fi on my devices

Re: Broadband drops off continuously during night

Highlinder — Sat, 06 Jan 2024 08:17:00 GMT

@love+to+read Which router did Sky give to you for your broadband from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub