https://helpforum.sky.com/t5/Broadband/Broadband-outage/m-p/4528329#M370946 <P>Hi everyone&nbsp;</P><P>My sky broadband was recently down for 13 days do sky offer some sort of payment in this situation?</P><P>if so how is it applied to my account?</P><P>Thanks in advance.&nbsp;</P> Fri, 05 Jan 2024 16:16:52 GMT Starock07 2024-01-05T16:16:52Z https://helpforum.sky.com/t5/Broadband/Broadband-outage/m-p/4528329#M370946 <P>Hi everyone&nbsp;</P><P>My sky broadband was recently down for 13 days do sky offer some sort of payment in this situation?</P><P>if so how is it applied to my account?</P><P>Thanks in advance.&nbsp;</P> Fri, 05 Jan 2024 16:16:52 GMT https://helpforum.sky.com/t5/Broadband/Broadband-outage/m-p/4528329#M370946 Starock07 2024-01-05T16:16:52Z https://helpforum.sky.com/t5/Broadband/Broadband-outage/m-p/4528395#M370962 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3942544">@Starock07</a>&nbsp;<BR />The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A><BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when you first report the fault to Sky, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.</P> Fri, 05 Jan 2024 16:58:47 GMT https://helpforum.sky.com/t5/Broadband/Broadband-outage/m-p/4528395#M370962 Daniel0210 2024-01-05T16:58:47Z