topic Broadband in Broadband

Broadband

Anonymous — Fri, 05 Jan 2024 05:21:37 GMT

Hello.

My broadband is coming to and end. I've been charged 4 days from 02/01 to 05/01, so paid for 05/01 however I do not seem to have an broadband today 05/01.

If I've paid for today then surely I should have broadband today? Can anyone help with why my broadband seems to have already been cut off a day early?

Re: Broadband

Highlinder — Fri, 05 Jan 2024 07:40:24 GMT

@Anonymous Are you supposed to be moving to a new provider?

Re: Broadband

Anonymous — Fri, 05 Jan 2024 09:42:31 GMT

Hi,

Yeah moving to a new provider but that doesn't start until next week. 🥺

Re: Broadband

Highlinder — Fri, 05 Jan 2024 10:09:11 GMT

@Anonymous When was the last day of Sky broadband supposed to have been? Normally this process is seemless and you might have a few hours of downtime in between.

Re: Broadband

Anonymous — Fri, 05 Jan 2024 10:30:39 GMT

Nope, still no broadband from sky today at all, despite having paid for it ... My whole experience with sky has been anything but seamless! 😂

Re: Broadband

Highlinder — Fri, 05 Jan 2024 11:30:09 GMT

@Anonymous You still never answered the questions about when was supposed to be your last day with Sky for broadband? As this process is normally seemless.

Did you ask Sky for to stop the service the same day your new broadband was supposed to be activated?

Re: Broadband

Anonymous — Fri, 05 Jan 2024 11:52:38 GMT

The last day was supposed to be today, I thought that was clear from my original post. If your just here to critise others than don't bother, this is supposed to be a helpful form! As for repeating 'seamless process' that also doesn't help! I've managed to speak to someone at sky and they have sorted out my refund, turns out they have cancelled it earlier than advised and overcharged me.