topic Re: Sky WiFi keeps dropping in and out in Broadband

Sky WiFi keeps dropping in and out

keith-sindy — Wed, 03 Jan 2024 19:06:17 GMT

Only had Sky wifi for a month or 2 and it keeps dropping out and then reconnecting, looking to replace Sky Hub with a Asus Tuf - AX6000. Used to have Virgin Media which i could put into modem only mode and use a 3rd party router and had no issues at all with this method, obivously I know I cant do this with Sky. Im not very technically minded when it comes to PC's , is it straight forward if i get the AX6000? is it a case of plug it in and a way I go or do i need to change settings? if so which ones TIA

Re: Sky WiFi keeps dropping in and out

cookiemonsteruk — Wed, 03 Jan 2024 19:09:06 GMT

@keith-sindy

Could you post your hub stats to see if its an external fault

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Also if you have fttc superfast you will need a modem bridge

Re: Sky WiFi keeps dropping in and out

keith-sindy — Wed, 03 Jan 2024 19:17:35 GMT

WAN WANoE 294582121 677707088 0 113269 3309623 1112:12:02

LAN Up 167984395 95970012 0 46385 46856 1112:14:04

WLAN (2.4 GHz) Up 40970591 5701540 0 18842 0 771:40:06

WLAN (5 GHz) Up 469184957 72016504 0 0 0 771:40:06

Broadband Link Downstream Upstream Connection Speed 159900 kbps 30000 kbps

I have fttp

Re: Sky WiFi keeps dropping in and out

cookiemonsteruk — Wed, 03 Jan 2024 19:21:01 GMT

@keith-sindy

In that case the asus tuf should work directly connected to the ont

Re: Sky WiFi keeps dropping in and out

keith-sindy — Wed, 03 Jan 2024 19:30:31 GMT

@cookiemonsteruk

so I dont need to change any settings in the AX6000 ? it will literally be plug and play? I will have 2 X PS5's connectedone via wifi and one by LAN, SKY Q, 3 smart tv's and a couple of phones

thank you for your help