topic Re: Splitting SSID between 2.4 and 5.0 ghz in Broadband

Splitting SSID between 2.4 and 5.0 ghz

JohnPSD — Wed, 03 Jan 2024 14:59:05 GMT

Hi everyone

I have a green feathers bird box camera which requires 2.4ghz connection

my sky router is a combination of 2.4 and 5.0

there are suggestions of how to set up separate channels on the router, which I don't fully 7nderstand but my sky advisor says they don't recommend it as it can give problems with other devices. Does anyone have any experience of having done this, and did it. Cause problems. Are there any other workarounds?

Thanks all

Re: Splitting SSID between 2.4 and 5.0 ghz

mae-3 — Wed, 03 Jan 2024 15:07:00 GMT

@JohnPSD

Splitting the wireless 2.4Ghz & 5Ghz wireless bands is fine and you'll likely need to do it to get the cameras working. There is a document on the Sky site that explains how to split the wireless bands.

Re: Splitting SSID between 2.4 and 5.0 ghz

mae-3 — Wed, 03 Jan 2024 15:21:58 GMT

@JohnPSD

This is the document one needs to split the wireless bands:-

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

Re: Splitting SSID between 2.4 and 5.0 ghz

JohnPSD — Wed, 03 Jan 2024 18:15:47 GMT

Thanks Mae

i did see this article. As I said in my note I was wondering whether anyone had had any difficulty with their network devices after setting up separate channels, or alternately were able to report a good experience

Re: Splitting SSID between 2.4 and 5.0 ghz

mae-3 — Wed, 03 Jan 2024 18:17:17 GMT

@JohnPSD

I have my wireless bands split and it is a good experience all around. 😀

Re: Splitting SSID between 2.4 and 5.0 ghz

mae-3 — Wed, 03 Jan 2024 18:32:48 GMT

@JohnPSD

The Sky Advisor is wrong, splitting the wireless bands is common and works better because then you can put high throughput devices on 5Ghz band and IoT/cameras on 2.4Ghz manually.

I've never seen anyone have issues with splitting the wireless bands it usually works better than combining the wireless bands and allowing the device/mesh to do it for itself and get allocation to the wireless band wrong, and I've seen numerous and set numerous internet systems up in my life.

But the best of all worlds is to use a router that supports multiple SSIDs and allows everything to be done, split and combined which my wireless router does, fortunately.

Re: Splitting SSID between 2.4 and 5.0 ghz

Cornelia — Fri, 16 Aug 2024 13:27:18 GMT

Hi, I have just come across this discussion from early this year. I have solar panels and my app for it is no longer working and my provider also said it only works with 2.4ghz. I just called Sky (before seeing this) and they said the same - i.e not recommended as it will slow everything else down. I am more inclined to trust your views and the document link submitted. However I am not a techie by any means and am not sure how strait forward this is.

How will I know if my router supports this? If I go on the IP address etc? Not sure what an SSID is. And more important.....IF (after splitting) everything does slow down in the house.....can I revert back easily? Many thanks for any advice.

Re: Splitting SSID between 2.4 and 5.0 ghz

Highlinder — Fri, 16 Aug 2024 14:11:34 GMT

@Cornelia Which router do you have from Sky shown in the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Splitting SSID between 2.4 and 5.0 ghz

Cornelia — Sat, 17 Aug 2024 08:02:06 GMT

It's the Sky Broadband Hub

Re: Splitting SSID between 2.4 and 5.0 ghz

Highlinder — Sat, 17 Aug 2024 08:15:02 GMT

@Cornelia The information on how to split the 2.4 & 5.0 Wi-Fi bands is in the link below.

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

Re: Splitting SSID between 2.4 and 5.0 ghz

Cornelia — Sat, 17 Aug 2024 10:12:11 GMT

Thank you so much. I will definitely give it a try 😊

Re: Splitting SSID between 2.4 and 5.0 ghz

Cornelia — Sun, 18 Aug 2024 08:53:36 GMT

@Highlinder . Sorry for another question. Sitting in front of this now. Managed to log into the IP address and untick the 'Synchronise 2.4GHz and 5GHz setting' and Apply.

Do I now need to switch off my Router to make this work or not?

Re: Splitting SSID between 2.4 and 5.0 ghz

cookiemonsteruk — Sun, 18 Aug 2024 08:58:17 GMT

@Cornelia

Have you also renamed the 5ghz by adding something lile -5ghz at the end of the 5ghz wifi ssid?

You otherwise shouldn't need to reboot the hub

Re: Splitting SSID between 2.4 and 5.0 ghz

Cornelia — Sun, 18 Aug 2024 09:23:35 GMT

I have only renamed the 2.4 GHz to 'Sky......2.4GHz. I left the renaming of the 5GHz because it said only rename 1? After that I just clicked 'Apply' and in the main menu it is now showing the 2 but wasn't sure if I need to do anything else? Also I suppose I don't need to do anything on my devices such as iPhone, IPad, Desktop Pc, TV etc?

Re: Splitting SSID between 2.4 and 5.0 ghz

cookiemonsteruk — Sun, 18 Aug 2024 09:34:48 GMT

@Cornelia

The only thing to remember is that if you are setting up a 2.4ghz only device that uses a mobile app is to make sure the mobile is set to use the renamed 2.4ghz ssid and that device will automatically use the mobile device settings

Otherwise set up devices as usual. Dual band devices. Tv's,games consoles etc, will see both ssids so choose the appropriate ssid on that device and enter the wifi password

Tv,' games consoles etc ethernet if possible otherwise use 5ghz

Ring doorbell , mobile phones, use 2.4ghz

Re: Splitting SSID between 2.4 and 5.0 ghz

Cornelia — Sun, 18 Aug 2024 12:06:58 GMT

@cookiemonsteruk @Ok thank you. I think I kind of know what you mean and I can now see my 'Sky.....2.4GHz' in my WiFi settings but not sure about anything further.
I don't know how to set up the appropriate devices on the different SSID's but may have to ask my neighbour for some more help.
Thanks for all the help and advice so far 😊

Re: Splitting SSID between 2.4 and 5.0 ghz

IB511001 — Mon, 05 May 2025 10:59:03 GMT

HI I have a Green feathers camera that suggest splitting the ssid. I have reached this page and it seems to depart from the instructions. I am not able to make changes after clicking the edit button. Any advice appreciated. rgds Ianb

Re: Splitting SSID between 2.4 and 5.0 ghz

IB511001 — Mon, 05 May 2025 11:12:21 GMT

Re: Splitting SSID between 2.4 and 5.0 ghz

Chrisee — Mon, 05 May 2025 11:37:40 GMT

@IB511001 see my reply to your other post.