topic Re: Current sky broadband customer problems with upgrade in Broadband https://helpforum.sky.com/t5/Broadband/Current-sky-broadband-customer-problems-with-upgrade/m-p/4525768#M370511 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/656027">@lee8998</a>&nbsp; You can use the new hub and return the old one, the new one will still work on a FTTP connection.&nbsp;&nbsp;</P> Wed, 03 Jan 2024 12:29:36 GMT GD1 2024-01-03T12:29:36Z Current sky broadband customer problems with upgrade https://helpforum.sky.com/t5/Broadband/Current-sky-broadband-customer-problems-with-upgrade/m-p/4525745#M370509 <P>Hi,&nbsp;</P><P>I recently upgraded my Sky broadband have received new hub&nbsp;</P><P>But unable to use as open reach need to carry out work first. Which i understand i have received message from sky stating that i need to return old hub by 20/01/24</P><P>Or face £50 charge i am still using hub which i was told is fine&nbsp; by sky engineer until up and running with</P><P>New broadband but date keeps going closer to return old hub cant find where or how to&nbsp; contact sky as not paying £50 if it not set up&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000020478.jpg" style="width: 1080px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/96205i4AE1C30E814B010A/image-size/medium?v=v2&amp;px=400" role="button" title="1000020478.jpg" alt="1000020478.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000020480.jpg" style="width: 1080px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/96206i700A90F1AF7D4F0B/image-size/medium?v=v2&amp;px=400" role="button" title="1000020480.jpg" alt="1000020480.jpg" /></span></P><P> </P> Wed, 03 Jan 2024 12:20:46 GMT https://helpforum.sky.com/t5/Broadband/Current-sky-broadband-customer-problems-with-upgrade/m-p/4525745#M370509 lee8998 2024-01-03T12:20:46Z Re: Current sky broadband customer problems with upgrade https://helpforum.sky.com/t5/Broadband/Current-sky-broadband-customer-problems-with-upgrade/m-p/4525768#M370511 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/656027">@lee8998</a>&nbsp; You can use the new hub and return the old one, the new one will still work on a FTTP connection.&nbsp;&nbsp;</P> Wed, 03 Jan 2024 12:29:36 GMT https://helpforum.sky.com/t5/Broadband/Current-sky-broadband-customer-problems-with-upgrade/m-p/4525768#M370511 GD1 2024-01-03T12:29:36Z