https://helpforum.sky.com/t5/Broadband/Incomplete-Fibre-Insulation/m-p/4525691#M370501 Hello! Yesterday, an open reach engineer turned up and installed the boxes inside and outside the house BUT he couldn't complete the installation of the cable from the pole because a scaffolding was in the way... The result now is that not even the Sky Customer center can schedule a follow up visit because the engineer has not closed my case (Line Activation still 'in progress'). What do I do now? Thanks Wed, 03 Jan 2024 11:56:02 GMT AndreaT 2024-01-03T11:56:02Z https://helpforum.sky.com/t5/Broadband/Incomplete-Fibre-Insulation/m-p/4525691#M370501 Hello! Yesterday, an open reach engineer turned up and installed the boxes inside and outside the house BUT he couldn't complete the installation of the cable from the pole because a scaffolding was in the way... The result now is that not even the Sky Customer center can schedule a follow up visit because the engineer has not closed my case (Line Activation still 'in progress'). What do I do now? Thanks Wed, 03 Jan 2024 11:56:02 GMT https://helpforum.sky.com/t5/Broadband/Incomplete-Fibre-Insulation/m-p/4525691#M370501 AndreaT 2024-01-03T11:56:02Z https://helpforum.sky.com/t5/Broadband/Incomplete-Fibre-Insulation/m-p/4525825#M370523 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3940525">@AndreaT</a>&nbsp;</P> <P>Usually Openreach would pencil in another visit date on their calendar and just turn up. Have you tried contacting Sky again and asking for an update?</P> Wed, 03 Jan 2024 13:08:56 GMT https://helpforum.sky.com/t5/Broadband/Incomplete-Fibre-Insulation/m-p/4525825#M370523 jamesn123 2024-01-03T13:08:56Z