topic Engineer visit text help in Broadband

Engineer visit text help

Alice31 — Tue, 02 Jan 2024 17:43:50 GMT

Hi I'm due to have my internet installed tomorrow. I received a text this morning to confirm my appointment. I've no credit to text back so I used another phone in the house. I then received another text saying if I don't confirm my appointment will be cancelled. I texted back from the other phone again with all my information requested. Will he come tomorrow or not? So annoyed there is no other way to get in contact bar texting. I've tried ringing the number and tried WhatsApp but not available.

Re: Engineer visit text help

Daniel0210 — Tue, 02 Jan 2024 17:48:22 GMT

@Alice31

As customers we can't confirm if Sky/Openreach will attend or not if you don't reply. I would suggest getting more credit on your device. It might save you a heap of problems.

Re: Engineer visit text help

jamesn123 — Tue, 02 Jan 2024 18:30:26 GMT

@Alice31

A reply to the text must be from the mobile number it was sent to because its an automated service that identifies you by the mobile number it gets a text from. I would get some credit and reply