topic Re: Broadband installation in Broadband

Broadband installation

Pablo1958 — Tue, 02 Jan 2024 11:17:23 GMT

Engineer came out on 29/12 as scheduled but said BT needed to complete installation as my other internet provider will disconnect our internet tomorrow we'll be left with no TV or broadband unless the installation is completed today. I have, as yet, had no contact to tell me when BT are going to turn up.

Re: Broadband installation

Highlinder — Tue, 02 Jan 2024 11:23:31 GMT

@Pablo1958 What work needs to be done by Openreach to finish your installation?

Re: Broadband installation

Pablo1958 — Tue, 02 Jan 2024 12:26:56 GMT

Taking a wire from the telephone pole to the back of the house and connect it to the outside box.

Re: Broadband installation

Highlinder — Tue, 02 Jan 2024 12:33:19 GMT

@Pablo1958 What service is that you are supposed to be getting from Sky? Is it superfast or Ultrafast broadband that you are getting installed?

Re: Broadband installation

Pablo1958 — Tue, 02 Jan 2024 12:49:09 GMT

Ultrafast 1

Re: Broadband installation

jamesn123 — Tue, 02 Jan 2024 13:33:35 GMT

@Pablo1958

Sometimes installs can be delayed if your install isnt a simple one or unexpected issues crop up like ladder access, cherry picker requirement etc. You'll need to call Sky to get an update from Openreach on when they plan to visit again to do the install. If possible I'd ask your current provider to keep you connected.

Re: Broadband installation

Highlinder — Tue, 02 Jan 2024 13:34:26 GMT

@Pablo1958 I have escalated your post to Sky and they will get in touch. For more information on this process you can check out the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband installation

jamesn123 — Tue, 02 Jan 2024 13:36:02 GMT

@Highlinder

I believe community messaging is closed until the 3rd Jan

Re: Broadband installation

Highlinder — Tue, 02 Jan 2024 13:36:50 GMT

@jamesn123 Already seen others escalating posts in the community.

Re: Broadband installation

Greenfingers001 — Tue, 02 Jan 2024 13:41:49 GMT

Thanks for escalating this. We’ve sent @Pablo1958 an invite to chat.

Re: Broadband installation

TimmyBGood — Tue, 02 Jan 2024 13:53:11 GMT

@Pablo1958 wrote:

Taking a wire from the telephone pole to the back of the house and connect it to the outside box.

Realistically after a succession of named storms it's entirely possible that the limited resources of equipment and trained personnel for overhead work are otherwise occupied on higher priority repairs.

Re: Broadband installation

jamesn123 — Tue, 02 Jan 2024 13:54:16 GMT

@TimmyBGood wrote:

@Pablo1958 wrote:

Taking a wire from the telephone pole to the back of the house and connect it to the outside box.

Realistically after a succession of named storms it's entirely possible that the limited resources of equipment and trained personnel for overhead work are otherwise occupied on higher priority repairs.

With another on the way today...

Re: Broadband installation

TimmyBGood — Tue, 02 Jan 2024 13:55:54 GMT

@Pablo1958 wrote:

I have, as yet, had no contact to tell me when BT are going to turn up.

Note in this context it's Openreach, not BT. While Openreach Ltd remains a division of BT Group, they are required to be operationally independent and specifically no longer use BT branding.