topic Re: Internet not connecting in Broadband

Internet not connecting

Erinjohnstone12 — Mon, 01 Jan 2024 21:32:06 GMT

My Internet has been going on and off for the past few days it's been off 90% of the time.., I've followed all the steps nothing works., I've tested my connection and it says everything is fine.

Re: Internet not connecting

mae-3 — Mon, 01 Jan 2024 21:40:38 GMT

@Erinjohnstone12

The community needs a bit more information, and at least the router stats to give us something to go by, there is a post at the top of the forum which explains how to post those router stats which should be followed right to the end carefully to do the process correctly.

Re: Internet not connecting

Erinjohnstone12 — Mon, 01 Jan 2024 21:58:46 GMT

Port

Wan status down all stats 0

LAN status down all stats 0

Whlan 2.4GHz up 903 0 0 618 0 uptime 00:7:23

whlan 5GHz up 3558 3795 0 43055 00:7:23

Re: Internet not connecting

mae-3 — Mon, 01 Jan 2024 22:05:02 GMT

@Erinjohnstone12

Unless it is an area issue your Sky App logged into your account and run from the mobile 4G/5G network should be able to test the broadband line and allow you to book an engineer.