topic Re: Static CDN Error in Broadband

Static CDN Error

TAM15 — Mon, 01 Jan 2024 14:24:43 GMT

Hi,

Hopefully someone can advise. I am trying to access this website: https://www.wowhead.com/.

It is a Workld of Warcraft fan site and is linked by Blizzard as the goto site for support.

It worked perfectly until about 6 months ago and now I receive a STATIC CDN Error. That said, when using 4G/5G i.e. bypass SkyWiFi I can access it! There is no real guidance on it so I believe it is an ISP issue.

Thanks

Re: Static CDN Error

Mark39 — Mon, 01 Jan 2024 14:36:10 GMT

Might be a routing issue of some kind. You could try turning off your Sky Hub for an hour which should result in it being assigned a new public IP address.

Re: Static CDN Error

TAM15 — Mon, 01 Jan 2024 18:03:45 GMT

Thanks - Ill give it a go. I'd be interested to know if other SKY users can access the website.

Re: Static CDN Error

JimM1 — Mon, 01 Jan 2024 18:10:53 GMT

@TAM15

I just clicked on your link and went straight to the site, no issue.

Re: Static CDN Error

Anonymous — Mon, 01 Jan 2024 18:15:07 GMT

@TAM15 No problem accessing that URL for me!

Re: Static CDN Error

TAM15 — Mon, 01 Jan 2024 19:56:35 GMT

Thanks for the feedback. Kinda points to the router. I'll give it a shake 😏

Re: Static CDN Error

mae-3 — Mon, 01 Jan 2024 20:05:51 GMT

@TAM15

It kind of points at Sky's security, the firewall at the CDN and the public IP address is one that's not authorised through the network, eg: @Mark39 advice of switching the router off for an hour is a good one to acquire a new public IP address not plagued with the issue seems sensible...

Re: Static CDN Error

TAM15 — Wed, 03 Jan 2024 22:07:25 GMT

Looks like that worked. Thanks @Mark39 and all the other contributors.

Re: Static CDN Error

backrowman — Sun, 28 Jan 2024 19:21:15 GMT

Hi, I have this issue. Disabled adblocker; disabled firewall; added the website to 'allow' list on the broadband shield; flushed dns; knocked the router off all day while at work. Still get the Static CDN error. Wowhead Discord insists it's not an error their side. They did move servers, so suggest SKY is fetching the 'old' address, but I am not sure what else to do. Any ideas?

Re: Static CDN Error

Chrisee — Mon, 29 Jan 2024 08:24:45 GMT

@backrowman if it is a DNS issue which I doubt simply set your devicecto use a public DNS service in place of Sky's Google's on 8.8.8.8 and 8.8.4.4 are reliable. If it is an issue with the IP address as appeared to be in tge earlier posts try powering down your hub for an hour which should get you a new IP address.

Re: Static CDN Error

Tikiya — Fri, 18 Oct 2024 19:01:38 GMT

Hi, I just had the same problem but found a solution on an old reddit thread and just wanted to share it in case someone else has the same problem:

Your SKY router automatically has a PG13 setting turned on, and wow (and wowhead) is PG15. If you want to turn this off, head over to skys main website (sky.com), log in, go under "my sky" then "product settings" (choose your broadband) then under broadband shield, disable (or choose 18, whichever should work). You don't need to restart or anything, it should work immediately.

Re: Static CDN Error

NiccyMac9 — Fri, 25 Oct 2024 22:34:01 GMT

I had no idea this was a thing. Thank you very much, this resolved my problem!

Re: Static CDN Error

Luxx — Wed, 30 Apr 2025 12:03:20 GMT

Not all heroes wear capes, you are a legend. Had the same issue accessing the wowhead site this worked a treat. Thank you so much for posting this! ❤️

Re: Static CDN Error

Thoonspief — Tue, 19 Aug 2025 17:53:08 GMT

Spot on legend!!!

Re: Static CDN Error

DawnForbes — Mon, 27 Oct 2025 18:32:22 GMT

life saver! thank you

Re: Static CDN Error

VickiNix — Tue, 04 Nov 2025 12:19:05 GMT

Just moved house where I used Starlink with no issue (I was on a small island where normal broadband was only 13Mbps so Starlink it was).

Back on the mainland in my new house and Sky service started yesterday. I am getting the Static CDN error visiting wowhead too yet my husband on his PC 3m away doesn't have the issue which is weird. I will be using the unplugging the router solution later when no-one is going to yell at me for having the net down. Thanks for the (probable) solution.

Re: Static CDN Error

Alan-Johnstone — Tue, 09 Dec 2025 18:03:37 GMT

Ths definitely worked for me too. Go here Broadband Shield and set it to 18+

Re: Static CDN Error

mae-3 — Wed, 31 Dec 2025 16:27:15 GMT

M0MAE is wishing everyone a happy new year and please use a dynamic DNS.