topic Re: Extinction return box in Broadband

Extinction return box

Deepthi — Sun, 31 Dec 2023 08:20:27 GMT

As I requested to cancel my subscription so I need to change my return date

Re: Extinction return box

Chrisee — Sun, 31 Dec 2023 08:24:07 GMT

@Deepthi you are not talking to Sky by posting in this public forum. I am escalating your post to Sky who should be in touch offering an online chat through the forum where they will take you through security questions to allow them to access your details.

Re: Extinction return box

Daniel0210 — Sun, 31 Dec 2023 08:52:00 GMT

@Deepthi
The escalation process is now unavailable until Wednesday 3rd January. In the meantime if you want to call Sky we’ve been informed that the phone lines will be open:
New Years Eve ~ 0900 til 1800
New Years Day ~ 0800 til 2100
Other days will be normal hours.
▪️
To contact Sky via Social Media the operating hours on the Bank Holiday will be:
New Years Day ~ 0830 til 2100