https://helpforum.sky.com/t5/Broadband/My-internet-isn-t-connecting/m-p/4522487#M369911 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3936923">@Daisycurrie</a>&nbsp;Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.</P> Sat, 30 Dec 2023 19:37:51 GMT Highlinder 2023-12-30T19:37:51Z https://helpforum.sky.com/t5/Broadband/My-internet-isn-t-connecting/m-p/4521158#M369730 <P>I have tried all the steps they have asked me to do but it is still not connecting&nbsp;</P> Fri, 29 Dec 2023 11:51:56 GMT https://helpforum.sky.com/t5/Broadband/My-internet-isn-t-connecting/m-p/4521158#M369730 Daisycurrie 2023-12-29T11:51:56Z https://helpforum.sky.com/t5/Broadband/My-internet-isn-t-connecting/m-p/4522466#M369901 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3936923">@Daisycurrie</a>&nbsp; Have you just moved to Sky or did you just lose internet connection out of the blue?</P> Sat, 30 Dec 2023 19:29:19 GMT https://helpforum.sky.com/t5/Broadband/My-internet-isn-t-connecting/m-p/4522466#M369901 Highlinder 2023-12-30T19:29:19Z https://helpforum.sky.com/t5/Broadband/My-internet-isn-t-connecting/m-p/4522469#M369902 <P>I have moved the sky box and unplugged it. Disconnected everything! Still not connecting&nbsp;</P> Sat, 30 Dec 2023 19:30:16 GMT https://helpforum.sky.com/t5/Broadband/My-internet-isn-t-connecting/m-p/4522469#M369902 Daisycurrie 2023-12-30T19:30:16Z https://helpforum.sky.com/t5/Broadband/My-internet-isn-t-connecting/m-p/4522484#M369908 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3936923">@Daisycurrie</a>&nbsp; When I asked if you have just moved to Sky, that was me asking if you had just come from another Inetnet provider to Sky.</P> Sat, 30 Dec 2023 19:36:34 GMT https://helpforum.sky.com/t5/Broadband/My-internet-isn-t-connecting/m-p/4522484#M369908 Highlinder 2023-12-30T19:36:34Z https://helpforum.sky.com/t5/Broadband/My-internet-isn-t-connecting/m-p/4522485#M369909 <P>No I've been with them for a while now !&nbsp;</P> Sat, 30 Dec 2023 19:37:08 GMT https://helpforum.sky.com/t5/Broadband/My-internet-isn-t-connecting/m-p/4522485#M369909 Daisycurrie 2023-12-30T19:37:08Z https://helpforum.sky.com/t5/Broadband/My-internet-isn-t-connecting/m-p/4522487#M369911 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3936923">@Daisycurrie</a>&nbsp;Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.</P> Sat, 30 Dec 2023 19:37:51 GMT https://helpforum.sky.com/t5/Broadband/My-internet-isn-t-connecting/m-p/4522487#M369911 Highlinder 2023-12-30T19:37:51Z