topic Re: My broadband was slow for more than 3 days but no refund received in Broadband

My broadband was slow for more than 3 days but no refund received

AMS4 — Sat, 30 Dec 2023 16:34:43 GMT

How do I get a refund if my broadband is slow. I was told over the phone it was automatic after an engineer visit.

Re: My broadband was slow for more than 3 days but no refund received

Daniel0210 — Sat, 30 Dec 2023 17:24:25 GMT

@AMS4
That is for a total outage. The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have had a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.

Re: My broadband was slow for more than 3 days but no refund received

TimmyBGood — Sat, 30 Dec 2023 17:50:35 GMT

@AMS4

For broadband which was working but below the Guaranteed Minimum Download Speed you'd need to put in a claim against the Sky Speed Guarantee. Funnily enough, Sky doesn't pay this out automatically, and now only accepts one claim in any 18 month minimum contract term.

https://www.sky.com/help/articles/sky-fibre-speed-guarantee