topic Re: Moving house with time overlap in Broadband

Moving house with time overlap

CarolineNI — Sat, 30 Dec 2023 16:44:22 GMT

Hi,

I'm planning to move house and get the Broadband moved over, however, I would need a time overlap, ie: Old house and new house will both require a connection at the same time for a couple of months.

How can I make it work wihtout having to take on a new contract for the new house and cancelling the old contract which would mean paying 18 months or so worth of cancellation fee for the old house.

I'm on Fiber Unlimited.

Many thanks

Re: Moving house with time overlap

daveNOS — Sat, 30 Dec 2023 17:08:19 GMT

@CarolineNI Realistically you only have one option(if you don't want 2 contracts running), keep your current contract running at you current address and use PAYG mobile broadband at your new address, once you no longer need a connection at your current address arrange a home move to get the service up and running at your new address.

Re: Moving house with time overlap

TimmyBGood — Sat, 30 Dec 2023 17:57:59 GMT

@CarolineNI

As @daveNOS indicates, no ISP is going to make that kind of temporary arrangement: they incur setup costs to provision an address which they need to know will be covered by either a full minimum term or through early exit penalty fees.